One item that is often overlooked when looking for an IT Support company is the benefit that a company can receive by hiring an IT Support company that is a Microsoft Gold Partner, such as Trigon Technology Group LLC. Being a Microsoft Gold Partner gives Trigon Technology access to resources that other IT Support companies simply are not able to receive and these resources can be utilized for the benefit of the client.
Trigon is able to directly contact Microsoft Technical Support on a per-incident basis a few times a year in order to resolve issues that are beyond the expertise of the Engineer that is on-site. Typically this type of call would be charged at an hourly rate and the bill can be quite expensive if it takes more than an hour or two to resolve the issue. However, as it does not cost Trigon Technology to place such a call, the client can save hundreds or even thousands of dollars by having our Microsoft-trained Engineers call on the client’s behalf.
Another benefit that a client can receive by using Trigon Technology as their Microsoft Gold Partner IT Support company is that employees of Trigon are able to participate in Microsoft-lead training sessions to keep them up-to-date with the latest tools and information available. Recently, Trigon Technology Engineers completed training on the benefits of using Microsoft’s User State Migration Tool (USMT) and the Microsoft Deployment Toolkit (MDT) for migrating to Windows 7. This information can be used to more quickly and easily migrate your entire infrastructure from older Operating Systems that will no longer be supported by Microsoft to the most recent OS available for workstations. A company can save loads of money because the planning and deployment times can be cut significantly due to the fact that the Trigon Engineers are already familiar with the processes necessary to complete the migration.
So the next time you are looking for an IT Support company, make sure you look for a Microsoft Gold Partner, such as Trigon Technology Group LLC. The benefits you will receive will greatly enhance your productivity and profitability over hiring an IT Support company that does not have access to these, and many other, items that come with being a Microsoft Gold Partner.