As an IT Support
professional, I often hear from my family members and friends about how their printer freezes up and the queue does not respond. Here are a few steps that you can take to try and resolve this issue (before you kick it(, without being a certified IT professional
or a managed services provider.
Go into the ‘Start' menu and select ‘Run'. When the run window pops up, type in ‘services.msc' and press enter.
Once in the Services window, scroll down until you see the ‘Print Spooler'. Right-click on ‘Print Spooler' and select ‘Stop'. This will stop the computer process that contains your print queues.
Next, you will need to clear the jam. Now that the Print Spooler service is stopped, open an Explorer window and type ‘C:\WINDOWS\system32\spool\PRINTERS' into the address line. Delete all of the files in this folder.
Now that the jam is cleared, you will need to restart the Print Spooler service. Go back to the services window, right-click on ‘Print Spooler', and select ‘Start'.
Problem Solved. Thanks Trigon!