Posted by Chad Weaver on Tue, Mar 09, 2010
Leap year this year, well maybe not unless you are a PlayStation 3. It was discovered starting at midnight on the 28th of February, that some consoles believed that it was the 29th instead of March 1st. This caused various problems for all affected users. Some of the reported problems were the inability to connect to the internet, problems with trophies, and problems with certain games. It was so bad at one point, and no fix was forthcoming, that Sony actually announced that if you had one of the "fat" PlayStation 3's, that you should turn it on until they had found a solution to the problem. Now is the point in time where I get to the point of all this. In the time of twitter and the like, it seems the users were way ahead of Sony on this.
Users on twitter were working faster and posting more useful information then the official tech support from Sony was. It kind of made them look foolish when a user had posted a gathered bit of information that they did know. I would even venture a guess that users had actually identified the cause of the problem, even if they didn't have a solution, before it was addressed by the company that should have been responsible for that kind of information. I guess it goes without saying that companies need to be more aware of social media sites and their users. They need to have faster responses to issues if they don't want to end up looking more silly then useful.
Trigon supports Social Media! We have been on Twitter for months now! Check us out @TrigonIT. For more information on the Philadelphia IT Company, Trigon, email us at solutions@TrigonIT.com or call us at 1-888-494-TRIGON.